Error Codes
Acquire a better understanding of PTS Transaction error codes and their resolution methods to ensure appropriate management of errors.
Transaction Error​
| Code | Message |
|---|---|
| 1000 | Request accepted |
| 1001 | Request field not valid |
| 1002 | Transaction not found |
| 1003 | Duplicate order id |
| 1004 | Payment exceed quota limit |
| 1005 | Withdraw amount too large |
| 1006 | Withdraw amount too small |
| 1007 | Not enough balance |
| 1008 | Not supported currency |
| 1009 | Unauthorized request |
| 1010 | Signature check failed |
| 1011 | This service does not supported |
| 1012 | Token verify failed |
| 1013 | Insufficient balance for withdrawal |
| 1014 | Insufficient balance for exchange |
| 1015 | Currency does not match the channel configuration |
| 1016 | API token expired |
| 1017 | Request data decryption failed |
| 1018 | Whitelist not allow this IP |
| 1019 | Withdraw confirm failed |
| 1020 | Request not valid |
| 1021 | Payee not found |
| 1100 | Invalid account or password |
Upstream Error​
| Code | Message |
|---|---|
| 4001 | Upstream request failed |
| 4002 | Upstream return unsuccessful |
| 4003 | Upstream response check failed |
| 4004 | Upstream does not support this bank |
| 4005 | Upsteam require cnaps code |
Server Related Error​
| Codes | Message |
|---|---|
| 8001 | Service not available |
| 8002 | Gateway not available |
| 8003 | Exceed quota limit |
| 8004 | Below quota limit |
| 8005 | Upstream API not ready |
| 8006 | Payment return type not support |
| 8007 | Request IP not allowed |
| 8008 | Exchange rate not available |
| 8010 | Balance hold failed |
| 8011 | Couldn't find merchant info |
| 8012 | Couldn't find admin info |
| 8013 | Request validation failed |
| 8101 | Gateway not configured |
| 8102 | Gateway not enabled |
| 8103 | User gateway not configured |
| 8104 | User gateway not enabled |
| 8105 | Upstream not enabled |
| 8106 | Cannot get user safecode |
| 8107 | Cannot get user public key |
| 8108 | Gateway not found |
| 9000 | Upstream api not ready |
| 9001 | Request rule invalid |
| 9002 | Response decode failed |
| 9003 | Callback rule invalid |
| 9004 | Can not get user balance |
| 9005 | Gateway not found |
| 9006 | Service config not ready |
| 9007 | Gateway request error |
| 9008 | System private key not ready |
| 9009 | Return data not valid |
| 9999 | Unrecognized server error |